Privacy Policy

Last Updated: May 10, 2026

At Soba Lanka ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sobalanka.com and make bookings with us.

1. Information We Collect

Personal Information

When you make a booking or register on our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely through PayHere)
  • Check-in and check-out dates
  • Number of guests
  • Special requests or preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Bookings: To confirm and manage your reservations
  • Communication: To send booking confirmations, updates, and respond to inquiries
  • Payment Processing: To securely process payments through our payment gateway partner (PayHere)
  • Service Improvement: To improve our website, services, and customer experience
  • Marketing: To send promotional offers and updates (only with your consent)
  • Legal Compliance: To comply with legal obligations and resolve disputes

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Payment Processors: We use PayHere to process payments securely. Your payment information is transmitted directly to PayHere and is subject to their privacy policy.

Service Providers: Trusted third-party vendors who assist us with website hosting, email delivery, and analytics.

Legal Requirements: When required by law, court order, or government regulation.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant PayHere
  • Regular security audits and updates
  • Access controls and password protection
  • Secure database storage with encryption

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website performance and functionality
  • Provide personalized content and offers

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you

Correction: Request corrections to inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal requirements)

Opt-Out: Unsubscribe from marketing communications at any time

Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@sobalanka.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for accounting and legal purposes.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Soba Lanka

Email: info@sobalanka.com

Phone: 071 715 2955

Address: Soba Lanka, Sri Lanka

This Privacy Policy is designed to comply with the Sri Lankan Personal Data Protection Act and international best practices for data protection.