Last Updated: May 10, 2026
At Soba Lanka, we understand that plans can change. This Return and Refund Policy outlines the terms and conditions for cancellations and refunds for bookings made through our website.
Bookings can be cancelled free of charge up to 14 days before the check-in date. A full refund will be processed within 7-10 business days.
Cancellations made between 3-14 days before check-in will receive a 50% refund of the total booking amount.
Cancellations made within 72 hours (3 days) of the check-in date are non-refundable. The full booking amount will be retained.
Weather or Natural Disasters: In case of extreme weather conditions or natural disasters that make travel unsafe, we will offer a full refund or the option to reschedule your booking at no additional charge.
Medical Emergencies: If you need to cancel due to a medical emergency, please provide supporting documentation (medical certificate). We will review each case individually and may offer a full or partial refund.
Hotel Closure: If we need to close the property due to unforeseen circumstances, a full refund will be issued immediately.
If you do not arrive on your scheduled check-in date without prior notification, this will be considered a "no-show." No-show bookings are non-refundable, and the full booking amount will be retained.
If you wish to modify your booking dates or room type:
Please note that payment gateway transaction fees (if applicable) are non-refundable. The refund amount will reflect the actual amount paid minus any third-party processing fees.
If you have any questions about our cancellation and refund policy, please contact us: